All orders are sent via USPS - delivery times vary. Handling time is typically 1-3 business days, depending on volume of orders. Sometimes, during high-volume peak times (sales, holidays, etc), processing time may take up to 5 business days. For orders to residents within the USA, once shipped, orders typically arrive in 2-5 business days (business days do not include weekends or holidays). Orders outside the USA can take up to 10 - 21 business days. Sometimes they arrive sooner!
Please note: all shipping fees do not go to us - but to the shipping carrier. We cannot reimburse shipping fees sent to another service. Standard Shipping is for a First Class Mail label (There is not a tracking number for orders shipped in an envelope i.e; orders which contain a free liquid lipstick promotion only - however, most standard shipping orders are processed with First Class Mail label with our classic Sheree Cosmetics box - shipping time is usually 3-5 business days). Expedited shipping selected at check-out is for a USPS Priority Mail label, and times to arrive to you is dependent on the carrier. We are not liable if there is a weather or service delay due to the carrier.
Orders are processed in order they are received.
Customer service hours are 9:00am-5:00pm CST Monday-Friday. Please allow up to 48 business hours for customer service responses to e-mail.
We ship to almost all countries worldwide, excluding China, Democratic Republic of Congo, North Korea, Cuba, Iran, the Crimean region of the Ukraine, Sudan, Cote D’Ivoire, Turkey and Syria.
Duties and Taxes (International Shipping):
All international orders are subject to duty and customs fees as defined by the country of import. Customs and duties fees are not included in your Sheree Cosmetics LLC order and/or shipping total. Sheree Cosmetics LLC is not responsible for fees associated with import. All fees must be paid by the parcel recipient. If the package is refused, a refund will be issued upon receipt of receiving returned package minus a 25% re-stocking fee.
What is your return policy?
- We want our clients and customers to feel 100% confident in their choice to purchase our liquid lipsticks. Unlike many other cosmetic companies on the market, we do offer a 7 day money-back guarantee from the day you receive the product if you do not feel it is the right fit for you, minus the return shipping cost, taxes, and original shipping costs. Returns are processed as soon as the product is received back to our warehouse.